ebot Casino & Sportsbook Data Care

This page describes what we collect when you use ebot and how we keep that data protected. We at ebot operate a sportsbook and entertainment platform where users engage with football tournaments (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports markets. When you open an account, deposit funds, or place activity on our platform, you share information with us.

Our privacy policy explains how we use that information, who has access to it, and what rights you have. We collect personal data during account registration, payment processing, and gameplay. We keep that data encrypted and stored securely. We do not sell your personal information to third parties. We share data only with payment processors, regulatory authorities, and service providers necessary to operate ebot.

Our services are available only where local law permits. We comply with applicable data protection regulations in the jurisdictions where we operate. This policy is current as of the date displayed; we may update it at any time by posting changes to this page.

What data we collect on ebot

We collect information in three stages: account registration, identity verification, and ongoing activity. During registration, we collect your email address, phone number, and password. We use email to communicate account messages and provide recovery options. We use phone for verification and notifications related to account security.

During identity verification (KYC), we collect your full name, date of birth, and government ID information (KTP, SIM, or passport number). We require this information to comply with financial regulations and to prevent fraud. We may verify this information against third-party databases or governmental records. This verification typically completes within one business day.

During payment processing, we collect payment method information. If you deposit via DANA, e-wallet, or mobile banking, we collect your e-wallet identifier. If you use local payment or a bank virtual account (online payment, e-wallet, mobile banking, local payment), we receive transaction records from your bank. We do not store your bank password or full account number; we store only the transaction reference and settlement confirmation.

How we use your data on ebot

We use your personal data to operate ebot and fulfill our obligations to you. We use your email and phone to send account notifications, security alerts, and support responses. We use your identity information to verify your account, comply with financial regulations, and detect fraud. We use payment information to process deposits and withdrawals and to reconcile transactions with payment processors.

We use your activity data (sportsbook engagement, game history, betting patterns) to operate our platform, settle outcomes, and generate your account statements. We do not use your data to profile you for marketing purposes. We do not sell your data to advertisers or third-party marketers. We may use aggregate, anonymized data to improve our platform and understand regional usage patterns (e.g., how users in Jakarta, Surabaya, Bandung, or Medan engage with Liga 1 betting versus live-dealer tables).

We use technical data (IP address, browser type, device logs) to secure your account, detect unauthorized access, and troubleshoot technical issues. If we detect suspicious activity—unusual login location, multiple failed password attempts, irregular betting patterns—we may flag your account for review.

Third parties and data processors

We share your data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) to settle deposits and withdrawals. We share your data with identity-verification service providers to complete KYC. We may share your data with regulatory authorities if required by law. We do not share your data with live-dealer studios, slot-game providers, or esports-data suppliers; those integrations receive only transaction information (bet placed, outcome settled), not your personal identity.

Our servers may be located outside your jurisdiction. If you are in Indonesia, your data may be processed on servers in Southeast Asia or elsewhere. By using ebot, you consent to this international transfer. We maintain encryption and access controls regardless of server location.

We at ebot encrypt your personal data in transit and at rest. We limit access to authorized staff only. We do not share your identity information with game operators, sportsbook data providers, or payment beneficiaries outside our regulated processing chain.

Your rights and data access

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team through in-app messaging or email. We will provide this information within our standard response window.

You have the right to correct inaccurate data. If your name, phone, or identity information is incorrect in our system, you can request a correction through your account settings or via support. We will update your record and notify you of the change.

You have the right to request deletion of your account and associated data, subject to legal and financial retention requirements. We retain account records for a specified period after account closure to comply with financial regulations, fraud investigation, and dispute resolution. We cannot delete data that is part of an open dispute, withdrawal request, or regulatory inquiry.

Security measures we use on ebot

We use SSL/TLS encryption for all data transmitted between your device and our servers. Personal information is stored in encrypted databases with restricted access. Only authorized staff members can access personal data, and access is logged and audited. We use password hashing; we do not store plaintext passwords. You reset your password via email verification; we do not email passwords or retain them in recoverable form.

We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access. We do not guarantee perfect security; no system is immune to attack. If we detect a data breach, we will notify affected users and regulatory authorities as required by law.

Cookies and tracking on ebot

We use session cookies to maintain your login state and to prevent session hijacking. We use analytics cookies to understand how users interact with ebot (which tournaments are viewed most, which payment methods are used frequently). These analytics cookies do not identify you; they collect only aggregate traffic information. You can disable cookies in your browser settings, but doing so may affect platform functionality.

We do not use third-party advertising cookies or retargeting pixels. We do not track you across other websites. Our analytics are internal only and are not shared with external advertising networks.

Contact and updates to our ebot privacy policy

If you have questions about our privacy practices, your data, or your rights, you can contact our support team through in-app messaging or email. We respond within our standard business hours. Our support staff can assist with data access requests, correction requests, or account deletion inquiries.

We may update this privacy policy at any time. If we make material changes—such as new data collection practices or new third-party sharing—we will notify you via email or in-app notification. Your continued use of ebot after the update constitutes acceptance of the revised policy. If you do not agree with any change, you may close your account by contacting support.

Our privacy policy is current as of the date shown on this page. We encourage you to review it periodically. If your jurisdiction has specific data protection requirements, you are responsible for verifying that your use of ebot complies with local law. Our services are available only where local law permits. If you have questions about privacy rights in your jurisdiction, consult a local data protection authority or legal advisor.