ebot Account & Payment FAQ
Users new to ebot often ask about account setup, how deposits work via DANA or e-wallet, what game rules apply to football betting and live-dealer tables, and how to keep their account secure. This page gathers the most common questions we receive and provides straightforward answers without marketing language or false promises.
Our FAQ covers registration, payment methods, game rules, and account protection. We answer these questions to help you understand our platform's mechanics and expectations. For detailed legal information — including jurisdiction restrictions, data handling, and service availability — please read our separate Terms of Use and Legal Notice pages.
If your question is not answered here, use the in-app help or email our support team. We respond to inquiries within our standard support window. We do not provide investment advice, odds predictions, or guaranteed outcomes. Our services are available only where local law permits.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, and bank virtual accounts
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data privacy, and jurisdiction notice
After you verify your account (KYC), you can deposit via local payment, online payment, or e-wallet. Log in, navigate to the Deposit section, select your payment method, and enter the amount. The system generates a unique transaction code or QR code. You complete payment in the e-wallet app (mobile banking, local payment, or online payment) and confirm the transaction. The deposit settles instantly and appears in your ebot wallet. You can then engage with sportsbook markets (Liga 1, Piala AFF, Champions League) or live-dealer tables. Alternative methods include e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment). Bank transfers may take longer depending on your bank's processing window. All deposits are final and non-refundable unless we detect a technical error.
Before you engage with any game or market on ebot, read the specific game rules for that category. Football sportsbook rules explain odds, settlement timing, and void-bet scenarios. Live-dealer table rules set out the house edge, payout structure, and side-bet eligibility. Slot rules describe return-to-player (RTP) percentages and bonus conditions. Esports rules clarify map selection, player substitution, and market cancellation criteria. Each game category has rules accessible from the game lobby or in our help section. Our Terms of Use also covers general policies (account preferences, account closure, withdrawal holds). If a rule is unclear, ask our support team before you fund a session. We do not reverse decisions based on user misunderstanding of published rules.
KYC verification on ebot requires proof of identity and proof of residency. Acceptable identity documents include your KTP (Indonesian ID card), SIM (driving license), or passport. The document must be valid and show your full name and date of birth. Acceptable residency proof includes a recent utility bill, rental agreement, or government letter showing your name and address. Upload clear, full-page scans or photos (JPEG or PDF format, max 5 MB per file). Our verification team reviews documents within one business day. If your documents are unclear or incomplete, we request resubmission. Rejected documents delay verification; resubmit a clearer image or different document. Once verified, your account unlocks deposit access. We securely store all documents and do not share them with third parties except as required by law.
Payments and transactions
Withdrawal requests on ebot undergo review before processing. We examine your account activity, deposit history, and game session records to detect fraud or irregular patterns. Standard review windows are descriptive (e.g., "within one business day" or "within two business days") and depend on request complexity and support volume. High-value withdrawals or accounts flagged for verification may take longer. You receive email notification once the review completes. If approved, we initiate the transfer to your payment method. E-wallet withdrawals (online payment, e-wallet, mobile banking) typically settle faster than bank transfers. Bank transfers settle per your bank's processing time. We do not reverse approved withdrawals. If your request is denied, we notify you of the reason and advise next steps. Do not submit duplicate requests; contact support to check status instead.
Free bets and free spins are promotional credits issued by ebot under specific conditions. Free bets apply to sportsbook markets only and must be used within a set expiry window (e.g., 7 days). When you use a free bet on a football market (Liga 1, Piala Indonesia) or other sport, any winnings are added to your account balance subject to terms. Free spins apply to slot games only and trigger automatic spins on a nominated slot (e.g., Sweet Bonanza, Aviator). Winnings from free spins are credited after all spins complete and are subject to playthrough requirements. Promotions are non-transferable and cannot be withdrawn as cash. Free bets and free spins do not combine. You view active promotions in the Promotions tab within your account. We reserve the right to modify or cancel promotions at any time. Terms and conditions for each promotion are published separately.
Security and account care
If you want ebot to delete your personal data, send a written request to our support email. Include your account username, registered email, and the phrase "Data deletion request" in the subject line. You must also verify your identity by providing your full name, date of birth, and the last four digits of your ID number. We review requests within a specified window (typically 10-30 business days depending on data complexity). If your account has active funds, we first process a withdrawal to return those funds. We then archive your account and flag it for deletion. Some data (transaction records, deposit/withdrawal history) may be retained longer for legal compliance, tax reporting, or fraud investigation. Once deleted, your data cannot be recovered. A data-deletion request closes your account permanently.
Our support team at ebot handles inquiries in English and Indonesian. You can contact us via in-app messaging or email in either language. Response times vary depending on support volume and inquiry complexity. We do not provide support in other languages; requests in other languages may be delayed or escalated. During holidays (Idul Fitri, Idul Adha, Imlek), response windows may lengthen. We do not offer phone support; all inquiries are handled through in-app messaging or email. For urgent account issues (suspected fraud, account lockout), use the in-app help or email support immediately. We will assist you in restoring access or investigating unusual activity. Standard inquiries (rule clarification, payment status) receive responses within one business day. Complex cases (account review, data requests) may take longer.